Privacy Policy

Last updated: 9 November 2026

This notice explains how Radical Runner handles personal information when you use radicalrunner.ie, buy from our online shop, contact us or request a gait analysis booking.

Who to contact

Radical Runner, 30 Watergate Street, Navan, Meath, C15 C8C2, Ireland.
Email: sales@radicalrunner.ie.

Contact us at this address about your information, this notice or a privacy request.

Information we collect and use

• Orders: your name, email, telephone number, billing and delivery address, purchased items, order notes and payment references. We use these details to process orders, arrange delivery or collection, contact you about your purchase and handle returns or refunds.
• Customer accounts: if you create an account, we keep your account details and order history so you can sign in and manage purchases. Passwords are stored in a protected form.
• Enquiries and booking requests: we use the details you send to answer your enquiry. Our gait analysis booking form asks for your name, email, telephone number, shoe size and preferred day and time, with an optional message. Please do not put payment card details or unnecessary medical information in a message.
• Technical and security information: website requests can include your IP address, browser and device information, requested pages and error or security information. These help operate the website, investigate faults and protect accounts and checkout.

Information needed to process a purchase is required to fulfil that purchase. If you do not supply the necessary contact, delivery or payment information, we may be unable to complete your order. Optional messages and optional cookie choices are separate from placing an order.

Why we may use this information

We process order information to enter into and fulfil your purchase contract, including payment, delivery, collection, returns and refunds. We keep records required by applicable accounting and other legal obligations. We use relevant technical information for our legitimate interest in maintaining a secure, reliable website and preventing fraud. Optional cookies, embedded content and any optional analytics or advertising measurement rely on your consent, which you can change or withdraw through the cookie controls.

Our online shop and payments

The shop runs on WordPress and WooCommerce. Order and account records are stored in the website database. Staff who need the information to deal with an order or enquiry can access the relevant records.

Where you choose an enabled Stripe payment method, Stripe processes the payment and receives the billing, transaction and technical information needed to process it and help prevent fraud. We receive payment confirmations and transaction references. Your full card number and security code are not stored in our website database. Read Stripe’s privacy policy for its handling of payment information.

We share the contact and delivery information needed to fulfil a delivery with the delivery service handling that order. Website hosting, email and technical support providers process information needed to operate the shop and respond to you. You can contact us for details of the providers handling your information.

Cookies and your choices

The website uses essential cookies and similar storage for shopping basket and checkout functions, account sign-in, security and remembering your cookie preferences. Blocking essential storage in your browser can stop these functions working.

Our cookie banner lets you accept or reject optional categories and review your preferences. Use the cookie preferences control on the website to change your choice later. Withdrawing an optional choice does not prevent you from shopping.

The embedded Google map is optional and is blocked until you allow the Marketing category in the cookie controls. If you choose to load it, your browser connects to Google, which can receive technical information such as your IP address and browser details. You can use our written address without loading the map. See Google’s privacy policy.

Google website services

We use Google Search Console and PageSpeed Insights to review search visibility and website performance. Google Analytics and Google Ads measurement are not currently active on this website. If optional analytics or advertising measurement is enabled later, we will update this notice and the relevant cookie choices before using it.

How long information is kept

Retention depends on the type of record and the reason it is needed. Order, payment, return and refund records are relevant to fulfilling purchases, dealing with disputes and meeting applicable business record-keeping requirements. Account information supports the account and its linked orders. Enquiries and booking messages are relevant to the request and any related follow-up.

A single fixed retention period does not apply to all these records. You can ask us which retention criteria apply to your information. An account deletion request does not automatically remove records that must still be kept for an outstanding transaction or a legal requirement.

Service providers and international processing

Stripe and Google operate internationally. When you use their payment or optional embedded services, information can be processed outside Ireland and the European Economic Area. Their privacy notices explain their locations and transfer arrangements. You can contact us for information about the arrangements relevant to your data.

Following an external link, including a WhatsApp contact link, takes you to another provider. Information you give that provider is also covered by its own privacy notice.

Your privacy rights

Depending on the circumstances, you can request access to your personal information, correction, erasure, restriction, portability or object to processing. Where processing depends on your consent, you can withdraw it. Some information may need to be retained for a transaction or legal obligation.

Email sales@radicalrunner.ie to make a request. We may ask for information reasonably needed to verify your identity before releasing or changing personal records.

You can also raise a concern with Ireland’s Data Protection Commission.

Changes to this notice

We will update this page when our website services or data handling change. The date above identifies this version.