Shipping & Returns
Shipping
How Much:
Purchases over €95 will have free delivery, whereas purchases that are between €50 to €95 are subject to a €10 charge. Any purchases below €50 will be charged a €5 delivery fee.
Our Shipping Partners:
We use both DPD and An Post as our delivery partners. Please allow 3-5 working days for delivery within Ireland and if you have not received your order by this time please contact us by emailing sales@radicalrunner.ie referencing the order confirmation number.
Click and Collect:
Orders placed before 4pm during opening hours will be ready for same day collection in our Navan store. You will receive a confirmation mail/call to notify you when your order is ready for collection.
Import duties and taxes on international orders will be assessed by local officials and billed to you separately if applicable. Please contact your customs office for information on duties, taxes and restricted items. Unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
Disclaimer:
Radical Runner will not be held responsible for any delays encountered by DPD or An Post. We strive to get most orders out with next day delivery, but at times our courier partners may experience delays within their own service. If you are contacted by DPD/An Post personnel and you request delivery to an alternative address to that submitted with your order, you do so at your own risk. Radical Runner will not be held responsible for any loss or damage to deliveries in this case.
Product Guarantee:
In the unlikely case that you find a fault with your product, please return it to us with a note detailing the issue. If we find a manufacturing, fault we will happily replace it or refund you. We aim to deal with returns within 2-3 days of receiving them. For some faulty returns we may need to seek the opinion of the respective brand. We will advise you of this referral and the additional timeframe that may be required. Your statutory rights will not be affected
Returns
- By ordering from our website, you agree that you can return or exchange the product(s) within 30 days of your purchase.
- Proof of purchase will be required with the returned product for refund or exchange.
- If the product is damaged or soiled upon return, you will be charged for the cost of repair or replacement. For this reason, we recommend that you use a trusted courier provider to return your purchase to us in the same condition as it was sold.
- The customer is responsible for shipping costs back to Radical Runner.
- For in-store purchases, we offer customers the options of an exchange or credit note only.
- Refunds for online purchases can only be processed if the product is returned to our Navan store, Meath, C15 C8C2.
- Online returns are to be approved in writing by emailing sales@radicalrunner.ie before returning your purchase.
- Refunds for online purchases will be issued within 7 days of goods returned, subject to the above conditions.
- Online returns for exchange can be returned to our Navan store, Meath, C15 C8C2. We advise that you call the store in advance to ensure the size you require to exchange for is in stock.
- During exceptional circumstances there may be a delay in processing online returns. This will only occur if circumstances outside of our control inhibit our normal business operations.
- Returns will be processed via the same method as the original form of payment
- Please be mindful that some payment providers may take longer than others to refund funds to your account.